Frequently asked questions
Answers for customers and masters — everything most commonly asked.
For customers
How do I book a master?
Download the UBASE app, choose a category (e.g. «Plumber»), set your address and tap «Book master». The closest available master will accept the order.
How much does it cost?
Prices are open before booking — see the price list for 180 jobs in the app. There is no separate fixed “call-out fee”: the platform applies a minimum order amount (typically 150 000 UZS; the live value is shown in the app). The checklist total is agreed before work starts and cannot be below that minimum.
How does payment work?
You pay the master directly — in cash or by card transfer — once the work is approved. UBASE never holds the money for the repair itself.
Who are UBASE masters?
They are self-employed specialists verified through MyID — Uzbekistan’s government identity system. Each has a rating and order history.
What if the work is done poorly?
Submit a complaint through the app within 24 hours. UBASE reviews disputes within 48 hours and helps resolve them.
Can I cancel an order?
Yes. Cancellation is free until the master arrives. After arrival but before you approve the checklist, payment follows the minimum-order rules and the customer offer — there is no separate fixed call-out fee.
What if the master doesn’t arrive?
The platform reassigns the order to another master. If no one accepts — the order is cancelled at no charge.
Where does UBASE operate?
UBASE works in all 12 districts of Tashkent. Regional expansion is planned.
What is the minimum order amount?
It is the floor for the approved checklist total (typically 150 000 UZS; the app shows the live amount when you book). Travel time for the master is not billed as its own fixed line — it is reflected in the minimum-order and checklist rules.
Is there a surcharge for urgency or night-time?
There are no price multipliers — neither for urgency nor for night-time. The cost is set by the service in the price list. At night (from 20:00 to 08:00, Tashkent time) the night price of the service applies, and the minimum order amount at night is 200,000 UZS (during the day, from 08:00 to 20:00 — 150,000 UZS). The applicable price and minimum are always shown before you confirm the order.
How many orders can I create at once?
Up to 3 parallel orders in different categories. For example: plumber, electrician and painter simultaneously.
What if the price exceeds my expectation?
The master shows the checklist before starting. If you decline, payment consequences follow the minimum-order rules and the offer.
For masters
How much does UBASE take per order?
A fixed 20 000 UZS per order after the customer approves the entire checklist in the app. It’s a flat fee — never a percentage of the order size.
What does «first order free» mean?
No commission on your first order as a master. It’s a trial period so you can evaluate the platform.
How and where do I receive payment for the work?
The customer pays you directly — in cash or by card transfer. UBASE never holds money for the repair itself.
Why do I need a UBASE balance?
It’s a prepayment for platform services. When you accept an order, 20 000 UZS is held and debited once the customer approves the entire checklist (final job acceptance does not charge twice). If the order never reaches that step — your hold is returned per the agreement.
What’s the minimum balance?
20 000 UZS to accept an order. Minimum top-up — also 20 000 UZS (enough for 1 order).
What happens if I cancel an order?
No monetary fine. A temporary cooldown kicks in for new orders: from 0 minutes (immediate cancellation) up to several hours (cancellation after arrival). It lifts automatically.
Who pays the taxes?
You do, as a self-employed person or sole proprietor. UBASE is an information intermediary — not an employer or tax agent.
Can I work in several categories?
Yes. During registration you choose all categories you work in.
How do I configure the categories I work in?
In the app profile, section «My categories». Editable at any time.
How does the customer find me?
They don’t. UBASE automatically sends you a notification when an order in your category appears nearby and your shift is on.
Can I decline an order?
Yes, within 30 seconds of receiving the notification. If you don’t respond — the order goes to the next master.
How do I refund my UBASE balance?
According to the master agreement — by request to support. The refund goes to the top-up account via Uzum Bank.