Public Offer for Customers

1. General provisions

1.1. This document is a public offer by UBASE LLC (hereinafter — the “Platform”, “UBASE”) to individuals who order household services through the UBASE app (hereinafter — the “Customer”).

1.2. The Customer accepts the offer when they register in the app, confirm agreement with its terms, and/or place a first order. Consent to the processing of personal data is given by the Customer separately (see section 10).

1.3. UBASE is an operator of a digital platform and provides the Customer only with information-technology services: it helps to find a Master and provides digital tools (placing an order, the Checklist, statuses, communication, history).

1.4. UBASE does not perform repair work, is not the Master’s employer, a payment organization, or an escrow service, and does not receive the Customer’s payment for the work. UBASE is an information intermediary between the Customer and the Master.

1.5. The contract to perform the work arises directly between the Customer and the Master at the moment the Master accepts the Order in the app. Obligations for the work itself are borne by the Customer and the Master; the Customer’s relationship with the Platform is limited to using the digital service.

2. Definitions

3. Subject of the offer

3.1. The Platform gives the Customer access to finding a Master through the UBASE app and digital tools: place an order, see prices and statuses, agree the Checklist, communicate with the Master, and keep the order history.

3.2. The Platform does not become a party to the contract to perform the work and is not liable for the work itself — it is performed by the Master (section 9).

3.3. The Platform does not guarantee the availability of a free Master at any moment, the assignment of a specific Master, or an exact arrival time. The estimated arrival time is indicative only.

4. Placing and fulfilling an order

4.1. Calling a master

4.1.1. The Customer selects a category of works. The Price list is open — the prices of typical works can be viewed in the app before calling a Master.

4.1.2. The Customer may select works in advance from the Price list, or place the order so that the Master compiles the Checklist after inspection — under the app’s rules.

4.1.3. The Customer specifies the address, describes the problem if needed, and confirms the minimum order amount condition. The applicable minimum amount (a day value and a night value apply) is shown to the Customer in the app before calling. No separate travel fee is charged — it is included in the minimum order amount; if needed, the difference up to the minimum is shown as the “Guaranteed travel minimum” line.

4.1.4. The Customer taps “Call a master”. The order is offered to several of the nearest Masters at the same time; it goes to the one who accepts it first. The Platform does not guarantee that the order will go to a specific Master (clause 3.3).

4.2. Checklist and performance

4.2.1. On arrival, the Master inspects the scope of work and compiles a Checklist, selecting items from the Price list. The Master does not set prices themselves — all prices come from the Platform’s Price list.

4.2.2. The Checklist is sent to the Customer for approval. Work begins only after approval by the Customer. Approving the Checklist confirms the list, scope, and cost of the works.

4.2.3. If additional work is needed, the Master adds it to the Checklist from the Price list; it is performed only after a separate approval by the Customer.

4.3. Completion and acceptance

4.3.1. Having completed the work, the Master marks the Checklist items as done, and the Customer confirms acceptance in the app. The warranty period starts from the moment of acceptance (section 6).

4.3.2. The order summary in the app is an internal document and does not replace the fiscal receipt, which the Master issues where required by law. Order data (Checklist, statuses, correspondence) may be used as evidence of placement, performance, cancellation, or a dispute.

5. Cost and payment

5.1. The cost of the work is determined by the Platform’s Price list (Annex No. 2), uniform for all Masters. The Platform revises the Price list from time to time. Day and night prices apply.

5.2. The amount due is the sum of the agreed Checklist, but not below the applicable minimum order amount; the applicable minimum is fixed at the moment the order is confirmed. The cost of materials is not included in the work prices and is paid separately.

5.3. Payment is directly to the Master. The Customer pays for the work directly to the Master under the agreed Checklist. The Platform does not accept payment for the work, is not its recipient, and does not hold the Customer’s money. There is no in-app payment for the work by the Customer — settlement takes place between the Customer and the Master.

5.4. The obligation to issue a receipt for the work rests with the Master in the cases provided by the law of the Republic of Uzbekistan.

6. Quality warranty

6.1. For work performed through the Platform, the Master gives the Customer a quality warranty of 6 months from the day of acceptance. The warranty terms and exclusions are in the “UBASE Master Work Quality Warranty” document.

6.2. The warranty is performed by the Master (inspection and remedy of defects) — this is their obligation to the Customer. The Platform does not perform the work and does not compensate losses from its own funds.

6.3. In case of defects in the work, under the Law “On the Protection of Consumer Rights” the Customer is entitled to demand free remedy of the defects, re-performance of the work, or a proportional price reduction — from the Master.

6.4. How to report a problem. The Customer leaves a rating and a description in a review of the order, or contacts customer support. The Platform helps to connect with the Master and, in a dispute, acts as a mediator based on the app’s data (Checklist, statuses, correspondence). The timelines and procedure for remedy are determined by the Master within the warranty (the “UBASE Master Work Quality Warranty” document).

7. Order cancellation by the Customer

7.1. The Customer is entitled to cancel an order before the work starts. No monetary penalty is charged.

7.2. Frequent cancellations after the Master has already set out or arrived, without a valid reason, lower the Customer’s reliability metric and may lead to a temporary restriction on creating new orders. No monetary penalty is charged in this case.

7.3. Cancellation for confirmed reasons beyond the Customer’s control does not affect the Customer’s metrics.

8. Rating the work and communication rules

8.1. After an order, the Customer rates the Master’s work (from 1 to 5) and may leave a review. Ratings form the Master’s rating and help the Platform maintain quality.

8.2. Chat, calls, and a review are available only in connection with a specific order. They must not be used for advertising, unwanted contact, or communication unrelated to completing the order.

8.3. Insults, threats, obscene material, fraud, and publication of another person’s personal data are prohibited. The Platform checks free text before publication and may reject text that clearly violates these rules.

8.4. The Customer may report communication related to their order. The report receives a number, status, and a support response. At the Customer’s choice, the Customer–Master pair is excluded from future assignments; the current and past orders, their history, and ratings remain unchanged.

8.5. The Platform reviews reports and may hide review text that violates the rules while preserving the star rating and a record of the decision.

9. Liability

9.1. The Platform is responsible for the operation of the digital service, but is not liable for the quality, scope, or timing of the repair work — it is performed by the Master, who is liable to the Customer for the result and the warranty.

9.2. The Platform is not a party to the contractor agreement, the Master’s employer, or the recipient of payment for the work (section 1). The Master acts independently.

9.3. The Customer undertakes to give the Master access to the site, describe the task accurately, and pay for the agreed work directly to the Master.

10. Personal data

10.1. At registration, the Customer consents to the processing of personal data under the Law of the Republic of Uzbekistan “On Personal Data”. This consent is given separately from acceptance of the offer.

10.2. The Platform processes the Customer’s data: full name; phone number; address — when placing an order; location data — when creating an order (to find the nearest Masters); order history, ratings, and reviews. The Customer’s location is not tracked outside placing an order (not 24/7).

10.3. The Customer’s phone number is not passed to the Master directly — it is masked; communication goes through the app (in-app chat and calls).

10.4. The Customer is entitled to: request information about their data; correct it; demand its deletion (financial records are kept as required by law; if a dispute about the order has been opened by the Customer’s complaint or by the Platform, the order photos (including problem-area photos taken by the Master) and the reasons for cancellation and for rejecting the Checklist given by the Customer are kept until the dispute is resolved, within the period set out in the “Privacy Policy”); withdraw consent. Details are in the “Privacy Policy” document.

11. Dispute resolution

11.1. A dispute between the Customer and the Master over the quality, scope, or cost of the work is first considered through customer support. The Platform acts as a mediator: it reviews the circumstances based on the app’s data (Checklist, statuses, correspondence) and issues a recommendation. The recommendation does not deprive the parties of the right to go to court.

11.2. The Customer’s disputes with the Platform over the digital service are first resolved through customer support; if no agreement is reached — under the law of the Republic of Uzbekistan.

12. Final provisions

12.1. The Platform is entitled to change the terms of the offer, notifying Customers through the app at least 14 days in advance.

12.2. The annexes to the offer — the services Price list (Annex No. 2) — are published by the Platform, are available in the app, and are an integral part of the offer; the version in effect at the moment of placing the order applies.

12.3. The parties recognize the legal force of notifications sent through the app, by SMS, and by email.

13. Force majeure

13.1. The parties are released from liability for non-performance of obligations caused by force majeure (natural disasters, epidemics, military actions, acts of state bodies, mass communication failures, and other circumstances beyond the parties’ control — Article 333 of the Civil Code of the Republic of Uzbekistan).

14. Legal basis

• Civil Code of the Republic of Uzbekistan (public offer, Articles 369–373; the “Contract for Work” (Podryad) chapter);
• Law “On the Protection of Consumer Rights” of 26.04.1996 No. 221-I (as amended by ZRU-746 of 18.01.2022);
• Law “On Electronic Commerce” of 29.09.2022 No. ZRU-792;
• Law “On Personal Data” of 02.07.2019 No. ZRU-547;
• Tax Code of the Republic of Uzbekistan.

UBASE LLC
Republic of Uzbekistan, Tashkent
Email: support@ubase.uz
Phone: +998 55 501 02 02